Appointments 

0141 641 1255 or 0141 641 3729

Consultations are by appointment only and can be made in person or by telephone to the surgery.  You can consult any of the doctors.  Let the receptionist know which GP you wish to attend and the receptionist will advise you of the first available appointment with this GP.

Urgent appointments are made available each morning.  You will be given one of these appointments if you are taken suddenly unwell and your illness cannot wait until the next routine appointment. We cannot guarantee that you will be able to choose a preferred GP in this situation. If there is no urgent appointment available when you telephone, the receptionists will ask for your name, date of birth. details of your emergency and a contact telephone number.  This information will be passed to the duty GP who will telephone you back.

Extended hours are offered each Thursday morning between 07.30 and 08.15.  Appointments must be made in advance.  For further details please contact reception.

When you telephone to make an appointment, you will speak to one of our reception team.  The receptionist will ask you your name and date of birth or that of the person you are representing.  This ensures that the correct patient details are recorded. 

Appointments are scheduled for ten minutes with the GP. 

Appointments are for consultations only.  The GP will not complete forms or issue repeat prescriptions during an appointment.

Please Note: Patients that are out of the country and require an emergency medical appointment on return should contact the Practice on their return and not before.

Eearly Morning Consultations

Early morning appointments are available, bookable in advance only, on Thursday mornings for the doctor.  This service is primarily for patients who are unable to attend during normal surgery hours. If you require an early morning appointment please contact reception.

Practice Nurses

In a number of cases it might be worth considering an appointment with a Practice Nurse rather than a doctor. The nurses see patients who are diabetic, asthmatic, hypertensive, have coronary heart disease, have had a stroke, or suffer from epilepsy. They, also, take blood, offer cervical screening, administer travel vaccinations, administer adult vaccinations, run the annual influenza programme for patients over 65 years and patients with a specific illness, syringe ears, dress wounds, give family planning advice, remove stitches. Information on these services is available from reception.

Interpreters

If necessary the practice can arrange to have the services of an interpreter. Further information is available at reception.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment to someone else.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Training Practice

Medical students and nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice. However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected.

This will not affect your treatment in any way.